here are some ideas for troubleshooting:
1. Check your objects and materials for any problems.
Basically speaking, it may render fine with small CPU or RAM errors, which may be unnoticed when rendering a single object,
but when you multiply it thousands or millions times with MultiScatter that problem will just grow exponentially and crush the system
2. Try not to use LC.
Light Cache is very fast algorithm, but there are some drawbacks. Light Cache needs much more RAM than other V-Ray GI algorithms. MultiScatter is a tool for creating huge amount of geometries which also needs RAM.
therefore there is a big chance to encounter problems (very slow rendering or crashing) when you use LC with MultiScatter.
So using Light Cache in exterior visualisation consumes lots of memory wherever you are using MultiScatter or not,
and its just our very general recommendation not to use it, unless you really know what you are doing and have tons of memory.
3. Don't use groups.
as MultiScatter support only geometries, but groups may include other non-supported objects
4. Check rendering settings.
MultiScatter itself is a very solid plugin but it generates lots of geometries, which pushes VRay, 3ds Max and the hardware to its limits, so optimisation is required in all parts of the process
advanced knowledge of VRay is also essential, especially for exterior visualization
in case you still cannot find the cause of the problem, please send us the file to troubleshoot
please also make sure you are using latest version 1.2.0.12