Jeff Mottle Posted April 7, 2003 Share Posted April 7, 2003 Just thought I'd use my power of influence and ability to reach the masses to trash a company this evening. That company would be McAfee. For the second time today I tried to get support via their online tech chat. This process is about as helpful as an ice pick in the Amazon jungle! Holy crap talk about zero brain cells. The whole system is based on canned answers. You ask a quesion and they feed you a one-size-fits-all answer. For example I tell then my problem and tell then the reference number for my previous call. They tell me to wait while they review it. They say, we have found a patch and try to send me the same damn patch they sent me the first time! So I tell them as much and they say, well try the patch this will solve your problem and then ask me if I was happy with the support today. I say no and I get "you reference number is blah blah blah thank you for calling" WTF! Anyway this is the last McAffee product I buy and I'd advise others to do the same. Two thumbs down for crappy service. No service = no business. Rant off Link to comment Share on other sites More sharing options...
Ernest Burden III Posted April 7, 2003 Share Posted April 7, 2003 Anyway this is the last McAffee product I buy and I'd advise others to do the same.Dude, get Norton. Link to comment Share on other sites More sharing options...
David Knourek Posted April 7, 2003 Share Posted April 7, 2003 yup another vote for Norton here. I had to deal with mcaffee's so called customer service a year or so ago and after 2days and getting nowhere I trashed the CD and bought NAV and have been happier (I say that loosely) ever since. -dave Link to comment Share on other sites More sharing options...
Greg Hess Posted April 7, 2003 Share Posted April 7, 2003 Norton... (grunting) NOOOoorton... (More grunting) NOOOOOOOOOOOOOORTOOOOOOOOOOOOOOOOOOOOOOOOOOOON!!!!!!! (Howls and jubilation) When I first started working for the university of maryland, I went on a quest to track down where all the damn viruses and worms were coming from. All the machines in the department of entomology (irony here ladies and gents) were running mcafee scanners with the latest def's. I took it upon myself to uninstall these virus scanners and put on norton 2002. On every single machine...EVERY ONE...norton found viruses. In some cases it found so many viruses no one would believe me without screenshots. I had one machine with over 400 variety's of the same damn worm. I spit upon mcafee. Now we only run norton corp 8.0. I sit at once machine, and can initate a scan of every computer in the department, as well as simultanously running def updates. Link to comment Share on other sites More sharing options...
Christopher Nichols Posted April 8, 2003 Share Posted April 8, 2003 I've always had problems with Norton sucking up too many recources and even crashing other apps... I stopped using it. Since my computer is private and I am generally a safe user, I only scan on demand and turn off any shield crap... i hate anti-virus... it makes my computer crappier. Link to comment Share on other sites More sharing options...
Greg Hess Posted April 9, 2003 Share Posted April 9, 2003 If you ever work for a university and/or are a student, check to see if you can get Norton AV Corp Edition. It uses a fraction of the resources that the normal consumer version uses, and is pretty transparent on most systems. (The client machines don't even have icons ) Link to comment Share on other sites More sharing options...
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