3Drenderer Posted November 17, 2005 Share Posted November 17, 2005 Is there any chance the founder of Aliencodec died suddenly recently? I can't think of any reason he wants to cheat his customers for $40, it's not worth ruining his paypal reputation and he can never really get those funds if he doesn't deliver his products. Why would he do that? Link to comment Share on other sites More sharing options...
Sindala Posted November 17, 2005 Share Posted November 17, 2005 I thouht about somethink like that, but if that happened gamecreators are awfully fast in taking over his business arent they. Link to comment Share on other sites More sharing options...
GertchaUK Posted November 17, 2005 Share Posted November 17, 2005 I think it's more likely he's in finacial difficulty so sold his company and made a quick few bucks for Xmas while he was at it! If that other company bought him out, he probably doesn't have rights to sell the products anymore anyway! Link to comment Share on other sites More sharing options...
Richard McCarthy Posted November 18, 2005 Author Share Posted November 18, 2005 Hi guys, I feel somewhat responsible for posting this guys link. I've emailed him to let him know that I have re-directed the link to their "sale", to midway through this thread. I've welcomed him to contacted me, but I doubt I will hear anything. I suspect PayPal will be able to help you out, and if they can not and you used a credit card, contact your credit card company and they can file an incident against the company as well. Hi Jeff, everyone!! I think more than anything if would be my fault than yours, I am the one who bring this company to the attention to everyone with the start of this thread. I am REAL SORRY everyone, I DID NOT KNOW aliencodec is such company which would be doing such dishonest thing. I guess I better research company before posting these thing. At the time I was just too ecstatic to share good deal with and forgot to check this company out first. I apologise for this. I have lodge many complaints to the site with any means possible to get a response ,and I am still *hoping* he would deliver the product than just cheat us. Link to comment Share on other sites More sharing options...
lambros Posted November 18, 2005 Share Posted November 18, 2005 almost forgotten about not getting a download link.... Just filed a complaint on Paypal. Link to comment Share on other sites More sharing options...
oluv Posted November 18, 2005 Share Posted November 18, 2005 It is strange, i already had ordered treemagik G2 and G3 some time before and didn't have problems with email-support so far. That time Ronnie even was quite helpful, because i had bought my first treemagik from turbosquid, which was an out-of date version that could not be updated, and he let me upgrade to the latest version. this time i also ordered the special-package, but haven't recieved any information either. i will try to contact him as well... i am really surprised, must really be something strange going on at this moment. Link to comment Share on other sites More sharing options...
Msamir Posted November 18, 2005 Share Posted November 18, 2005 Hi Jeff, everyone!! I think more than anything if would be my fault than yours, I am the one who bring this company to the attention to everyone with the start of this thread. I am REAL SORRY everyone, I DID NOT KNOW aliencodec is such company which would be doing such dishonest thing. I guess I better research company before posting these thing. At the time I was just too ecstatic to share good deal with and forgot to check this company out first. I apologise for this. I have lodge many complaints to the site with any means possible to get a response ,and I am still *hoping* he would deliver the product than just cheat us. IMO i think nobody needs to be sorry, you brought it with good will for the benefit of all its not your fault that they did such a thing like that. Link to comment Share on other sites More sharing options...
wondertonio Posted November 18, 2005 Share Posted November 18, 2005 What is the most annoying to me is the fact they closed their forum because of rising voices and a couple of days after changed the "Aliencodec Year End Sale ! Two Days Only ! Special Offer Nov 6st - Nov 8th 2005" for "Aliencodec Year End Sale ! Two Days Only ! Special Offer Nov 6st - Nov 12th 2005". They already had complaints and problems, but still changed their offer (2 days are in fact 7 !!) to get more clients. I don't (want to) understand... In fact, in my tortured mind, I would tend to think that they're now waiting for us to ask our money back because they have had problems with the gamecreators : who would pay full price to acquire a company that has just made a 90% off offer on their very latest product, a few days before the deal !? They wont deliver the download link, paypal will refund us all, and in some weeks, gamecreator will come to us with a "special offer" of a lowpoly plants and trees creation package for only 395$ I won't ask my money back. I can deal with 40 bucks missing in my pocket. But if some US resident want to fill a legal complaint against aliencodec to get what we paid for, I'm in. I'm a very patient guy, but only when the person/company in front of me is of good faith. There, they don't answer any mails, nor do they put a line of explanation on their website (but they manage to add 5 days to their special offer...). Tar and feathers !!!! Link to comment Share on other sites More sharing options...
Ray Posted November 18, 2005 Share Posted November 18, 2005 All right, let's get the pitchforks and torches out! This must be a bad week for online support. I bought a Logitech G15 gaming keyboard and was having trouble with the included profiler program. I sent an email to their tech support and the automated response said they would get back to me in 24 hours--it took them 3 days! Must be the full moon or something. Link to comment Share on other sites More sharing options...
Richard McCarthy Posted November 19, 2005 Author Share Posted November 19, 2005 After a little detective work, I found out aliencodec's contact phone number and HIS ADDRESS. Could anyone in USA be kind enough to phone this person and let him know that he is risking to have a legion of piss off customer coming at his door? I am pretty sure this Ronnie Smith is the person who owns Aliencodec, not some webhosting company. Check out the following link : http://www.aliencodec.com/purchase/license_plantlife.php Read the line : "Plant-Life© end-user license agreement. Plant-Life© is Copyrighted © 2004 by Ronnie Smith - aliencodec.com" Now, here is his contact address and phone number. Registrant: Ronnie Smith domain@ivchosting.com 281-462-8039 Alien Codec 3034 Ramsey Loop Road Crosby,Texas,United States 77532 Domain Name:aliencodec.com Record last updated at 2005-10-14 22:36:05 Record created on 2003/10/13 Record expired on 2006/10/13 Domain servers in listed order: ns3.ivcdns.com ns4.ivcdns.com Administrator: Name-- Ronnie Smith EMail-: (domain@ivchosting.com) tel --: 281-462-8039 org: Alien Codec 3034 Ramsey Loop Road Crosby,Texas,United States 77532 Technical Contactor: Name-- Ronnie Smith EMail-: (domain@ivchosting.com) tel --: 281-462-8039 org: Alien Codec 3034 Ramsey Loop Road Crosby,Texas,United States 77532 Billing Contactor: Name-- Ronnie Smith EMail-: (domain@ivchosting.com) tel --: 281-462-8039 org: Alien Codec 3034 Ramsey Loop Road Crosby,Texas,United States 77532 Link to comment Share on other sites More sharing options...
Sindala Posted November 19, 2005 Share Posted November 19, 2005 Good work P.I. McCarthy! here's what i got today from the gamecreators: Hi Dick, The following is a reply to your enquiry: > Dear Sir / madam, > > last week i purchased treemagik via the year end sale. I made the payment > trough paypal and recieved a reciept from paypal. up to today i havent > heard anything from aliencodec, no have i recieved the download > instructions. > > I read on > http://www.cgarchitect.com/vb/newreply.php?do=newreply&noquote=1&p=91607 > that aliencodec was bought by your compagny, and that others who also > payed for the year end sale still havent recieved anything. > Could you tell me what's going on? > > With kind regards, > > Dick Floris > http://www.floris-visualisaties.nl Due to the buy-out things might take a little longer than expected. If you have purchased Treemagik via our site, then it shouldn't really be taking any longer than usual; but if it was on thier site then you'll just have to be patient while we aquire all of the assets. We do apologise for any inconvienience this causes. what do you guys think about this? Link to comment Share on other sites More sharing options...
GertchaUK Posted November 19, 2005 Share Posted November 19, 2005 I'm suprised they are even gonna take on Aliencodec's sales. Link to comment Share on other sites More sharing options...
DennisHolland Posted November 20, 2005 Share Posted November 20, 2005 Hoi Dick and others, They probably are planting the seeds tomorrowmorning early. I guess we just have to wait until spring before we can download the goods. As for their excuse; almost every recent server can deal with a couple of thousand unique links for download. Link to comment Share on other sites More sharing options...
Sindala Posted November 22, 2005 Share Posted November 22, 2005 I'm suprised they are even gonna take on Aliencodec's sales. I wouldn't count on it. I asked the gamecreators twice, because they were slow with awnsering. And today i got a 2nd reply: Our Reply: Hi Dick, We are currently in the process of...or attempting to..buy out Alencodec. Currently it is still in talks and nothing solid has yet been formed, so I`m afraid we must all play the waiting game. I do not know what is going to happen with those who are still waiting on Aliencodec to supply them with their software and cannot in good concience make any sort of promices. I realize this is not exactly helpful or reassuring...but I`m sure everything will be resolved once this whole process is complete. Link to comment Share on other sites More sharing options...
3da Posted November 22, 2005 Share Posted November 22, 2005 PayPal refunded me today. Ronnie Smith did not bother to reply to them. Link to comment Share on other sites More sharing options...
Unpfhorgiven Posted November 25, 2005 Share Posted November 25, 2005 I'm so glad I found this thread because I have the same issue, although its sad to see that so many other people have been basically scammed out of their money. It blows my mind how someone could do something like this, especially because it's a digital product. No production costs, no shipping costs. It costs them nothing to deliver the product to their customers, so what is the incentive to cut and run with everyone's money? I'm going to try and call that number from the WHOIS lookup tomorrow. I'll report back if anything happens. Link to comment Share on other sites More sharing options...
DennisHolland Posted November 25, 2005 Share Posted November 25, 2005 Well, the incentive is pretty obvious don't you think? Let's hope it won't turn into a trend to present fine goods and sail off, leaving a couple thousand creatives unhappy with the situation. Guess what? The total active 3D community is over 30.000 (perhaps much, much more) worldwide. In consideration that a total of 10.000 unique visitors on this site saw the article, tranferred a nice little payment of $50 to the guys at aliencodec...it's quite a nifty trick, isn't it? Dennis Link to comment Share on other sites More sharing options...
Jeff Mottle Posted November 25, 2005 Share Posted November 25, 2005 For what it's worth I filed fraud reports with both of their Credit Card processsors and referenced this thread. If they won't ship products then hopefully they will cut them off at the knees and stop them from processing orders period. Link to comment Share on other sites More sharing options...
Unpfhorgiven Posted November 25, 2005 Share Posted November 25, 2005 Well, the incentive is pretty obvious don't you think? Let's hope it won't turn into a trend to present fine goods and sail off, leaving a couple thousand creatives unhappy with the situation. Guess what? The total active 3D community is over 30.000 (perhaps much, much more) worldwide. In consideration that a total of 10.000 unique visitors on this site saw the article, tranferred a nice little payment of $50 to the guys at aliencodec...it's quite a nifty trick, isn't it? Dennis Actually I do not see the incentive. Lets say 10,000 people ordered the special offer for $40.... If AlienCodec fulfills orders, they make a sweet 400k and can continue to create and sell new and existing products, their reputation remains intact, and everyone's happy. If they sell off their business after fulfilling orders, they'd make even more money. Now, if AlienCodec instead runs off with everyone's money, they make far less than 400k due to credit card chargebacks and paypal complaints, their reputation is ruined, they get dropped from their payment providers, and they risk police involvement and lawsuits. If they sell off their business now, it doesn't look all that appealing to the buyer, since the deal comes complete with a myriad of pissed off customers. It doesn't make sense to me why they chose the second option. Link to comment Share on other sites More sharing options...
Unpfhorgiven Posted November 25, 2005 Share Posted November 25, 2005 For what it's worth I filed fraud reports with both of their Credit Card processsors and referenced this thread. If they won't ship products then hopefully they will cut them off at the knees and stop them from processing orders period. I filed a complaint with their web host as well, although I never got a response. If you're interested, the abuse report email address for their website provider is abuse@IvcHosting.com Link to comment Share on other sites More sharing options...
Richard McCarthy Posted November 26, 2005 Author Share Posted November 26, 2005 Brendan did you call their number? What did they say? Link to comment Share on other sites More sharing options...
Unpfhorgiven Posted November 26, 2005 Share Posted November 26, 2005 Richard, Sorry for the late update, but yes I did call, and it seems he has had the number disconnected. I get a recorded error message every time I call. I'm going to check the White Pages and see if I can locate a working number for him. Link to comment Share on other sites More sharing options...
Ray Posted November 27, 2005 Share Posted November 27, 2005 Got a reply from PayPal: " After careful review, we have concluded our investigation of the Buyer Complaint described below. We have decided in your favor, however, we were unable to recover any funds from the seller's account. As stated in the PayPal User Agreement, recovery of funds associated with a Buyer Complaint cannot be guaranteed. We will make our best effort to recover the funds in question if they become available in the seller's account in the future. Please be assured that we will also take appropriate action against the seller's account, which may include limitation of the seller's account privileges." Ronnie Smith better not show his face around these parts! Link to comment Share on other sites More sharing options...
Jeff Mottle Posted November 27, 2005 Share Posted November 27, 2005 A CGA visitor sent me this link: http://www.ifccfbi.gov/index.asp Might be a good idea for everyone to file a complaint with the FBI. If they get enough complaints they might look into it. Link to comment Share on other sites More sharing options...
jcorpe Posted November 27, 2005 Share Posted November 27, 2005 We have decided in your favor, however, we were unable to recover any funds from the seller's account. As stated in the PayPal User Agreement, recovery of funds associated with a Buyer Complaint cannot be guaranteed. While I didn't purchase the suspect software, I wasn't aware that PayPal tries to recover funds rather than paying out of their own pockets in cases like this. Good to know, thanks for the post. Link to comment Share on other sites More sharing options...
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