The_architect06 Posted October 2, 2006 Share Posted October 2, 2006 hello everyone... 1st am not sure if i'm submitting in the right forum...but anyway i bought a dvd 4 days ago from the gnomon workshop to learn some new techniques regarding vray exterior lighting,& they charged me double the price for shipping to my country,now the bad news is that when i check my order it says it doesn't exist & i sent emails but they don't reply or maybe they don't check their mail..(& i got no refund to my credit card).. am submitting this just to check if anyone had ever same issues because am really pissed off now & don't know what to do... any advice would be much appreciated.. Link to comment Share on other sites More sharing options...
JamesTaylor Posted October 2, 2006 Share Posted October 2, 2006 whats the title of the DVD? Is it by Christopher Nicholas? If so you posted in the right place as he's a regular on these boards.... when he has spare time i guess!! I'd have thought as long you have some form of proof that your for real and he sees your post etc he will help you resolve your problem.... Link to comment Share on other sites More sharing options...
jophus14 Posted October 2, 2006 Share Posted October 2, 2006 You can trust Gnomon Workshop. I purchased the Vray DVDs and both are great to learn from. Christopher is on this board so he would be the best person to get in contact with. Link to comment Share on other sites More sharing options...
BrianKitts Posted October 2, 2006 Share Posted October 2, 2006 i would try a phone call to gnomon before anything else. we didn't have any problems getting the products but we didn't have to ship over borders. Chris seems to be a cool cat, and he may point you in the right direction, but I would just try to get into contact with gnomon first. When you get screwed buying a bad car you go after the dealership not the guy who designed it. I can't imagine they wouldn't help you resolve the issue. Link to comment Share on other sites More sharing options...
lambros Posted October 2, 2006 Share Posted October 2, 2006 hmmm. We are quite close geographically, I live in Greece and I did not have any problem with Nichols' DVDs. Postage was quite normal if I remember well. Link to comment Share on other sites More sharing options...
The_architect06 Posted October 2, 2006 Author Share Posted October 2, 2006 thanks for the advice folks..& yes its the DVD by Christopher Nichols .. i read some reviews about it & i really didn't hesitate before buying.. i have a proof of buying as i keep the order confirmation , i thought there maybe a delay in processing my order but thats not an excuse for not replying to my emails ! about giving them a call,i will do so by next week if am still ignored .. thanks for all your help is much appreciated..lets wait & see what will happen:) Link to comment Share on other sites More sharing options...
anvaraziz Posted October 3, 2006 Share Posted October 3, 2006 http://www.thegnomonworkshop.com/forums/ try there tooo........ Link to comment Share on other sites More sharing options...
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