SU5 > Pro6 upgrade problem

[Ernest Burden III]

Soon after it was released, I upgraded my SU5 to SU Pro6. But for some reason the upgrade never 'took', and since then SU is stuck in 'EVAL' mode. I've tried everything I can think of, including sending a message to SU through their support page. Hey, remember phone support? SU used to have some. No more.

 

Any ideas? would someone tell me which account @last used to send the Pro6 auth code from? Maybe I got it and missed the email. I've searched my emails, but maybe if I knew which account it would help.

[Jorbu]

Ernest,

 

When I upgraded a while back this is some of the information I got in the e-mail in regards with problems getting the new version 6 license. Hope it helps.

 

"You will be receiving a license email from sketchup@sketchup.com"

 

If you still do not receive your license information,

please follow the instructions found here.

http://sketchup.google.com/support/bin/answer.py?answer=46502

 

 

*Contact Technical Support: (requires license)

http://sketchup.google.com/support/bin/request.py

[AJLynn]

I had a similar problem and they fixed it when I emailed tech support. It was a bug on their side in the license issuing server.

[Ernest Burden III]

Thanks, J and A!

[Stu Mayhew]

Ernest,

 

SU6 still is a bit buggey, so don't delete V5. A lot of people, myself included, still do most of their work with V5.

 

Stu

[Ernest Burden III]

don't delete V5

 

I did already, without much thinking about it in advance. I'm hoping I still have the installer around. What is buggy in SU6?

[Stu Mayhew]

Sorry Ernest,

 

I didn't mean to be too negative. There are known printing problems

http://forum.sketchup.com/showthread.php?t=77556

and other issues...eg

http://forum.sketchup.com/showthread.php?t=79540.

 

I'm sure there are many people happily using V6 but I do feel it wasn't on par with previous upgrades...but hey! it was free!

 

If you wanted to re-install V5 I'm pretty sure it is still available to download...a query on the SU forum would probably point you in the right direction.

 

Stu

[Ernest Burden III]

I'm slow.

 

I had already used the web 'contact tech support' before posting this thread. I never got a response.

 

Just now I followed the directions to get the upgrade authorized. All I got was a message telling me my serial had already been upgraded. Thanks, I know, its just that my software doesn't know.

 

So I'm back at the brick wall. Once its a decent hour in Colorado I'll call the SU sales department and hopefully I'll get some action that way.