Ricardo Eloy Posted December 13, 2007 Share Posted December 13, 2007 Hi, folks! We just got our 10 new licenses here and something really weird is happening. We install everything just fine, then when I start the soft it gives me an error (code 1114), something about the Scene Explorer or something (the dialog box is really tiny compared to what's written). Click ok and it continues to load, but then it gives me a bunch of different script errors, everytime I load it a different error appears. And everytime I click on a menu, before it drops, I get an error (once I click ok, the menu works just fine). The weirdest part is that some of the machines are running Max without a problem. I reinstalled it like 5 times and always the same. Any thoughts ? Link to comment Share on other sites More sharing options...
Ricardo Eloy Posted December 14, 2007 Author Share Posted December 14, 2007 Nothing, eh? Link to comment Share on other sites More sharing options...
IceAged Posted December 14, 2007 Share Posted December 14, 2007 Can you give us some more details please? Such as the hardware configuration you have on each PC, the operating system, software, etc. Were you using a previous version of Max on these computers before? Are you running Max 2008 now? Is it an upgrade? Were you running antivirus software during the installation that may have prevented it from making registry changes? Sounds like a serious problem so the more details you provide, the easier it will be for us to figure it out. Details! Link to comment Share on other sites More sharing options...
Ricardo Eloy Posted December 14, 2007 Author Share Posted December 14, 2007 Ok, let's see what I have here... they're all the same: Pentium D 2.66GHz 1 GB RAM Windows XP SP2 No antivirus All PCs have 3ds max 8 installed and we are upgrading the licenses to 2008. One thing we had to do is installing DirectX9 (some machines did not have it), but no biggie. I googled the error code and the only thing I could find was the description of it (the software is missing a dynamic DLL) and a great advice (re-install the DLL). If only a knew which DLL is missing... I can only assume it has something to do with Windows Update, being this missing DLL a system file. What do you think? Link to comment Share on other sites More sharing options...
Tommy L Posted December 14, 2007 Share Posted December 14, 2007 I am running the 2008 trial and get 6 error messages on startup and some of the dropdowns temporarily fial. I also get the max-script window popping up now and then to say hello for no reason. I am on xp64 and I assumed this combined with the fact its a trial may be messing things up, but your errors sound similar. Functions fine though, but if I got these errors when I pay for it, id be a bit perturbed to say the least. Link to comment Share on other sites More sharing options...
Ricardo Eloy Posted December 14, 2007 Author Share Posted December 14, 2007 Functions fine though, but if I got these errors when I pay for it, id be a bit perturbed to say the least. Yep. That's me, right now.... And yes, the same errors as yours. Couldn't find anything on the net about it yet. Link to comment Share on other sites More sharing options...
Horhe Posted December 14, 2007 Share Posted December 14, 2007 Functions fine though, but if I got these errors when I pay for it, id be a bit perturbed to say the least. Heh, thats why Ive still got my 2008 update in the mail. Ill wait for the fixes and launch it up then. The most stable 3dstudio was 3ds 4 - in dos (as i recall Kinetix owned it at that time). Since then ive seen hangs ups errors and incredible instability at times. Dont know weather its the Autodesk team thats responsible for this or Microsoft. 3dsmax has definetly a poor compatibility issue with Windows. Link to comment Share on other sites More sharing options...
Ricardo Eloy Posted December 15, 2007 Author Share Posted December 15, 2007 Well, we can't expect yearly releases to be rock solid, I guess... Anyway, still have the problem here... and still guessing it has something to do with Windows Updates (made in some machines, not made in others)... Link to comment Share on other sites More sharing options...
Horhe Posted December 15, 2007 Share Posted December 15, 2007 Its definetly an issue with Windows or the likes. Probably would be headin for direct x. What version have u got installed? DX 9.0 c ? Is service pack 2 installed on all of the cpus? Just found this: "Specified driver could not be loaded due to system error 1114 (Oracle in instantclient_10_2) I've read that installing dynamic libraries MFC71.DLL, Mfc71enu.dll and msvcr71.dll might solve the problem." You could give it a shot i suppose. Link to comment Share on other sites More sharing options...
Horhe Posted December 15, 2007 Share Posted December 15, 2007 Ok here we go: http://www.dll-files.com/dllindex/dll-files.shtml?mfc71 http://www.driverskit.com/dll/M_p2.html Check these web sites for the missing Dll's Link to comment Share on other sites More sharing options...
ronel Posted December 15, 2007 Share Posted December 15, 2007 im using 3ds max 2008 but i havent any problem. im using windows vista and direct 3d 10. - how about installing direct 3d 10 - or for the meantime take out the .ddl that cause the error on your max. Link to comment Share on other sites More sharing options...
Ricardo Eloy Posted December 17, 2007 Author Share Posted December 17, 2007 Ronel: max requires DirectX 9 to run (and it's already installed). Also, isn't DX10 only for Vista? About the dll... if I only knew which one it's missing... Its definetly an issue with Windows or the likes. Probably would be headin for direct x. What version have u got installed? DX 9.0 c ? Is service pack 2 installed on all of the cpus? Just found this: "Specified driver could not be loaded due to system error 1114 (Oracle in instantclient_10_2) I've read that installing dynamic libraries MFC71.DLL, Mfc71enu.dll and msvcr71.dll might solve the problem." You could give it a shot i suppose. Thank you for the Help, man... Just gave it a shot... Strangelly enough, all PCs have these DLLs, already. And, to be honest, couldn't find any difference between the machines that work and the ones that don't. I'll run some more tests here and tell you guys what I come up with. Link to comment Share on other sites More sharing options...
Ricardo Eloy Posted December 18, 2007 Author Share Posted December 18, 2007 Update: Well, the DLL option didn't work. I'll keep trying.... Link to comment Share on other sites More sharing options...
Horhe Posted December 18, 2007 Share Posted December 18, 2007 Damn... the dll files were my best bet... I came up with some ideas: 1) Check your windows startup - what programs are you running during 3dsmax session? Compare startup - Cpus that work and those that dont. You can ultimately check those in the windows Start-Run- then enter "Msconfig" from there youve got the startup tab. 2) 3ds plugins - under max plug in manager. Have you got a third party rendering software installed? Or just plain max 2008? Check / uncheck the additionall plugins and 3d party rend. soft. plugins then restart max. I know this may sound irrelevant but its best to make sure that its out of the way. 3) Did you run 3ds in different modes? Software hardware direct 3d ? Check in all of those - use the "- h" parameter to make quick adjustments. 4) Updating from max 8 - to max 2008 ? Hmm... im wondering if its got to do with the updating process. Try installing 3dsmax 8 with a license of a computer that accepts max with no errors after update onto a computer that has these errors. If it works well after update - that means the problem lies within the computer (the one that did not load) if it still doesnt work properly it will mean that the problem lies within your previous 3ds authentication. I dont know weather this makes sense or not but im trying to think even the stupidest possibility that comes to mind. 5) Is it possible that you install a 3ds max 9 and update it to 2008 on the computer that is having those errors? 6) Try installing the 2008 demo and see if the errors are still there. 5) Sue Autodesk.... if everything else fails The second and third points are probably just rubbish... but try them aswell just to make sure... and its still better than sitting in front of the screen swearing at the Autodesk team I went to the autodesk page and found nothing similar to your errors. But i went to find out that max 2008 is bugged from head to toes. Link to comment Share on other sites More sharing options...
Horhe Posted December 18, 2007 Share Posted December 18, 2007 A good idea would be to load a different theme... What theme do you have? The black max theme? From what i am aware max comes with the default theme or the black theme. Switch between the two and check out if the errors are still there... Last thing that comes to mind... Is it possible for you to purchase a copy of vista and install it on the cpu with the error? Then run it? i know this could mean changing the OS for the rest of the network but if it works then thats that. Phew, thats a lot of checking Good luck Link to comment Share on other sites More sharing options...
Ricardo Eloy Posted December 18, 2007 Author Share Posted December 18, 2007 It just gets more and more weird... I just noticed that after the errors, some tools appear as missing, as if I had deleted their files or something. Jakub - thanks so much for taking the time on this, man. I really appreciate it! Anyway, I guess the only chance is to format everything and start from zero. I'll be contacting Autodesk this week (although the last time I needed them they ignored me and I never got a reply ) Link to comment Share on other sites More sharing options...
Tommy L Posted December 18, 2007 Share Posted December 18, 2007 Ill be watching closely.....4 days left on the trial! Link to comment Share on other sites More sharing options...
Horhe Posted December 18, 2007 Share Posted December 18, 2007 It just gets more and more weird... I just noticed that after the errors, some tools appear as missing, as if I had deleted their files or something. Jakub - thanks so much for taking the time on this, man. I really appreciate it! No probs mate. The last 3 things I would do if all fails is to: 1) Repair windows - option from the cd (probably wont do anything) 2) Reinstall windows 3) Yep, format your computer. Keep us updated Im really curious to what this really is... Link to comment Share on other sites More sharing options...
Darren Kam Posted December 23, 2007 Share Posted December 23, 2007 We have just encountered this problem too; upgraded from 3DS Max 8 to 2008, and it worked fine until a reboot, when the tools no longer display (empty boxes) making the program unusable! Link to comment Share on other sites More sharing options...
Darren Kam Posted December 24, 2007 Share Posted December 24, 2007 Resolved the problem by first reinstalling Max 2008, then using the Customise UI to load a different UI set, then load up the default set again and all the toolbar buttons reappeared. Link to comment Share on other sites More sharing options...
Ricardo Eloy Posted December 24, 2007 Author Share Posted December 24, 2007 Really? That simple? Gotta try it after the holidays... Link to comment Share on other sites More sharing options...
Ricardo Eloy Posted January 17, 2008 Author Share Posted January 17, 2008 Ok. That didn't work. But I found the solution!!! (crowd goes wild) The whole problem seems to be on the dotNet version I have in some machines. I updated them to 3.5 and (magic!), max now starts without a single error. Smooth. And all tools are there. The reason for this? Apparently, the new Scene Explorer relies on dotNet to work. Without it (or an old version of it) it simply won't load, and since it seems to affect all other menus in max, if it doesn't work, everything goes weird. Now, for those not familiar with dotNet, simply go to Microsoft's site and download the latest version. It's a 2.7MB app that downloads the installation (aprox. 73MB). Hope this helps others, cuz it has driven me crazy for the last couple months... Edit: I said it had something to do with the Scene Explorer. But I just talked to a friend who said it's probably more than that. dotNet is used by graphic apps, so Max 2008 is probably demanding some graphic related command that relies on dotNet, being the menus my first guess. Since it can't find it, it can't load the instruction and gives that error message on the maxscript window. Once it found it, no more errors. Link to comment Share on other sites More sharing options...
Horhe Posted January 19, 2008 Share Posted January 19, 2008 Heh, nice one. Congrats. Did you ask Autodesk about this issue? Just curious did they respond? cheers Link to comment Share on other sites More sharing options...
Ricardo Eloy Posted January 20, 2008 Author Share Posted January 20, 2008 Well, couldn't find anything on their forum. And, to be honest, I gave up on contacting them a long time ago, back in max 6, when I needed them and they never replied (not even to say "sorry, mate, but we can't help you on this"). Link to comment Share on other sites More sharing options...
Koper Posted January 21, 2008 Share Posted January 21, 2008 you shoud think that autodesk at least have the required dotnet installers also install when you install max'08 weird... Link to comment Share on other sites More sharing options...
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