Switch from 32bit to 64bit Part 2 - Help!

[markf]

I have a previous thread about this from a couple of weeks ago in this forum.

 

I got WinXP Pro 64bit, New SATA hard drive, 4 each 2 Gig RAM. I installed the drive and the RAM. Started up my existing 32 WinXP. The RAM is recognized. The new (second) hard drive is not seen in My Computer but it is seen by the Device Manager and when I look at it's properties the Device Manager says it's working properly.

 

My plan, on advice received form my previous thread, was to load the 64 bit onto the new drive. Then load MAx 64 bit, vray 64 bit. Then when I start the computer I would have an option to start from the new drive or from the old 32 bit drive. This way I caould avoid loosing my currently working system while I get the new 64 bit running.

 

I insert the Windows 64 bit disc into the dvd drive and start the computer. I access the boot menu by pressing f12. I choose to boot from CD/dvd device. It goes through a loading of devices type process and then.... "A problem has been detected and windows has been shut down to prevent damage .... Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it's properly configured and terminated......"

 

I'm looking for trouble shooting advice. Is there some process to make sure the new drive is "properly configured and terminated"? Also, should I be able to see the drive in My Computer as well as in the Device Manager?

 

Any help with this will be greatly appreciated!

[manta]

I think there may be a problem if the drive is not seen by windows...did you set the jumpers on the drive ?

[markf]

William,

 

Thanks for your reply. I did not set any jumpers on the drive. It came in an anti static bag with no doc's, just the drive. I went online and looked at the manufactures (Seagate Barracuda) info and found :

 

"It is usually not necessary to set any jumpers on the drive

for proper operation; however, if you connect the drive and receive a “drive not detected” error (I did not receive that error), your SATA equipped motherboard or host adapter may use a chipset that does not support SATA speed autonegotiation. If you have a motherboard or host adapter that does not support autonegotiation:

•Install a jumper as shown in Figure 3 below to limit the data transfer rate to 1.5 Gbits per second (and leave the drive connected to the SATA-equipped motherboard or host adapter that doesn’t support autonegotiation) or

•Install a SATA host adapter that supports autonegotiation, leave the drive jumper block set to “Normal operation” (see Figure 3 below), and connect the drive to that adapter. This option has the benefit of not limiting the drive to a 1.5 Gbits/sec transfer rate."

 

I can't seem to determine if the Motherboard on my machine (Dell XPS 710 with quad 6600) supports 3.0 gigs per second or I should set the jumper as explained above. Otherwise it seems there is no other jumper setting.

 

One other thing. I have the original drive in Drive Bay 0. Under that is drive bay 1. Next to these two are Drive bay 3 over drive bay 4. I installed the new drive in bay 3 because it seemed easier to access. Could this have any affect on my situation?

 

Thanks again for your reply!

[markf]

Kishore,

 

Thank you for your reply. It was a blue screen error. I quoted most of it above. The rest had to do with run checkdisc and etc. I could quote the entire text of the blue screen error message if that would help.

 

The system works fine and will still boot up to Win xP 32 bit. I just can't seem to get the new WinXp 64 bit to install on the new drive.

 

Thanks again!

[markf]

Kishore,

 

I really appreciate your help.

 

I'm not sure where to access the "Disk Manangement section". As I said above, I can see the new drive in the Device Manager/Properties but not in My Computer.

 

Error message says - "Stop: 0x0000007B (0xFFFFFADF298323C0, 0XFFFFFFFFC0000034, 0X0000000000000000, 0X0000000000000000)

 

I'm not sure how to check if RAID is enabled in BIOS. I have this one drive machine and did not order it as RAID configured. But I believe it has a RAID controller and is capable of being configured as RAID

 

Forgive my novice technical understanding of ths and thanks again for your help!

[BOXXLABS]

well blue screen is usually a hardware issue.

 

As has been stated, be sure your hard drive controller is set to "normal" (turn off the RAID) and turn off AHCI (just use the legacy or SATA drive setting).

 

Once these settings are checked try it again.

 

Continued blue-scrrens may suggest that you have a bad stick of RAM. As has also been suggested, you might try pulling one of the modules and re-running the setup.

Edited December 15, 2008 by BOXXLABS

[Cocytus09]

I had a similar issue not too long ago, but I went from Vista to XP 32bit. The issue was a setting in the BIOS for the Hard Drive.... I had to change it to SATA. Hope it helps.

[markf]

Your hard disk is probably not formatted at the moment and would probably show a RAW file system.. To check : Type Compmgmt.msc in RUN and when the new window opens go to the Storage> Disk management section and see if the hard disk is shown as RAW format..

 

I did the above and the new hard drive shows up as 232.88 GB Unallocated. No other format like NTFS (which is what the existing drive shows) or anything.

 

>>"the link I suggested above.. has a picture of the BIOS section where you will find the RAID / ATA switch.. It might be slightly different for your computer.. It would probably show up as SATA : On/Off/RAID... Choose ON and not RAID.."

 

I have done this in the BIOS. I can chose form ON/OFF/RAID. I have my original drive = Drive 0 set to On (unchanged). I have the new drive = Drive 3 set to ON. (Drive 2, in the BIOS, is my DVD drive.)

 

>>"your BIOS has 3 sections: System / Onboard device / Video..

Your required settings would be in the Onboard devices section. Select the operating mode as ATA - not AHCI."

 

The BIOS has many more sections and I have looked through all of them. I cannot find anywhere to make this change from AHCI to ATA. However in the Drives section When I select either Drive 0 or Drive 2 it shows a non changeable Controller details field. Controller = Serial ATA

 

>>"Continued blue-scrrens may suggest that you have a bad stick of RAM. As has also been suggested, you might try pulling one of the modules and re-running the setup."

 

In the System section of the BIOS all of the RAM shows up. The Computer starts and runs fine in XP 32 bit with the 8 Gigs of RAM installed. Does that confirm that the RAM is OK?

 

Still getting the same blue screen error when booting to the WInXP 64 disc

 

>>"Advice : download the 64 bit drivers for your devices beforehand and make sure you have those on floppy/flash drive when you set up windows x64.. especially the chipset drivers, which would cause more problems later if not installed during setup."

 

I unfortunately have neither a Floppy or a USB Flash drive. I'd like to follow what sounds like good advice. I'm trying to find a Floppy or USB Flash drive. I live in a very small town and it's along way to the nearest store that might sell such a thing.

 

Thank you all for your help!!! I'm trying to get started on a new project and would really like to use the 64 bit for it if I can fight through getting it configured.

[markf]

Kishor,

 

I tried taking out the new 4 each 2GB RAM sticks and put back in the old 2 each 2GB RAM.

 

Still get the same blue screen error when trying to boot from the XP 64 bit disc.

 

>>"Remove the older disk, install on new disk. Put the old disk back in and do a repair install using the Recovery screen option. Choose your older O/S to boot into. Type bootcftg /REBUILD at the command line to rebuild the operating systems choice menu. Now you can dual boot from the old disk."

 

I have no experience with any of that. Repair, recovery, rebuild on the older disc sounds kind of risky. I cannot afford to have my existing system stop working at this time.

 

Thanks again for your help. I'm not sure what to do now.

[BOXXLABS]

OK. Try this:

 

Pull out you current XP32 hard drive and leave it out for this test.

 

Plug in the new hard drive into the same SATA cable as the "old" drive.

 

Put in your XP64 install disc and try to install the new OS.

 

IF you still get a bluescreen, then you have hardware problems in your system that need to be addressed.

 

The likely culprits will be :

 

1. bad RAM

2. failing hard disc controller

3. defective or corrupt XP64 install disc

 

Good Luck!

[markf]

Adam,

 

I tried your suggestion above. Still getting the same blue screen error. I think I have eliminated the RAM as a source of the problem. I tried taking out the new RAM and putting the old back in. Still the same blue screen error. I don't have any idea of how to determine if the hard disk controller is ok. I bought a new DVD on WinXP 64 and it goes through the initial startup phase of loading files ok.

 

I believe their is some other incompatilbility but have no idea what.

 

Here is a quote from my first thread:

 

>>"the SATA driver thing can be a snag on some Dell machines but once you figure out how to nlite your SATA driver into your windows disc and the right emulate BIOS setting for the HD or use the f6 specify driver you should be fine."

 

I'm not sure if that is what I may need to try. Thanks again to you all for your help!

[Macer]

Had a similar problem recently and eventually narrowed it down to the OS installation disc not having the chipset driver that my motherboard required.

 

You are given the opportunity to load drivers at the start of the windows installation, so download the correct dell drivers and install them then, or as suggested, use nlite to create a slipstreamed install disk.

 

Good luck.

[markf]

Mark,

 

Thank you. I'm going to try that. I boot from the Win XP 64 bit disc, and then during setup press F6 to install additional drivers. I get the following:

 

"Setup could not determine the type of one or more mass storage devices installed in your system, or you have chosen to manually specify an adapter. Currently, Setup will load support for the following mass storage device(s):

 

 

To specify additional SCSI adapters, CD ROm drives or special disk controllers for use with Windows, including those for which you have a device support disk from a mass storage device manufacturer, press S"

 

I press S and get :

 

"Please insert the disk labled Manufacurer supplied hardware support disk into drive A"

 

I don't have a drive A. I only have a CD?DVD drive tha tthe windows disk is in. I'm going to borrow a flash drive and try that. Am I correct that Setup may be able to see a USB flash drive?

 

Also does this sound like the correct process to get the correct motherboard chipset driver installed?

 

Kishor,

 

The BIOS has many more sections and I really have looked through all of them multiple times. I cannot find anywhere to make this change from AHCI to ATA. However in the Drives section When I select either Drive 0 or Drive 2 it shows a non changeable Controller details field. Controller = Serial ATA

 

As for the Boot Sequence, in the BIOS it is listed as

1. Onboard or USB Floppy Dive (not present)

2. Onboard SATA Drive

3. Onboard PATA Hard Drive (not present)

4. Onboard USB CD_ROM Drive

5. Onboard Network Controller (not present)

6. USB Device (not present)

 

If I just start the machine normally it booys up fiine in 32 bit XP form the older drive.

Thank you all for your continuing help!

[Macer]

Sorry, now that you mention the message you are getting, it has reminded me that it was my storage controller (chipset driver is the .inf file installed straight after the OS - this was giving me audio issues!) that gave me the OS install problems. So much hassle in such a short period , a little while ago too - I am easily confused at the best of times. So yes, storage controller issue.

 

I think only vista recognises usb storage for loading during install (but you can try with xp - you might even be able to eject the disk and load it that way? - worth trying), but after many trials I ended up using nlite (free download) to create a new installation disk. It was pretty easy (I just ignored all the advanced stuff), and included the additional drivers (wasn't sure which one to pick at the time so ended up adding quite a few like the .inf and audio driver as well as the storage contoller driver etc - and it still worked fine) , plus also included the service packs which weren't on the original disk. Nlite then created a streamlined install disk and worked first time, no problems.

 

Hope this helps?

 

edit: I should elaborate a bit - I was getting a blue screen stop error part way (early) into the OS installation. I didn't have to change any bios settings or jumpers, just made sure that the drive option was set to SerialATA. The error was definitely caused by a missing driver, because it installed fine with the nlite disc. Hopefully you can see if this solves you issue, otherwise you'll have to look at other possible causes & options (no sure what though!).

Edited December 15, 2008 by Macer

[markf]

>>"I think only vista recognises usb storage for loading during install (but you can try with xp - you might even be able to eject the disk and load it that way? - worth trying),

 

I'm not sure what you mean by that.

 

I went to the Dell site and the drivers section for my computer, XPS 710 desktop. I noticed that the current BIOS and Chipset drivers were the sam for XP 32 bit and XP 64 bit. I downloaded them both and installed them. No change in the problem. My attempt to install on the new drive stops very early like you describe. I do not see any storage controller drivers available on the driver download site:

http://support.dell.com/support/downloads/driverslist.aspx?os=WW1&osl=EN&catid=-1&impid=-1&servicetag=&SystemID=XPS_710&hidos=WXPX&hidlang=en&TabIndex=

 

I think I'm going to try nlite

 

Thanks for your help!

[Macer]

What I meant was I don't think that XP will let you load drivers from a usb device during the installation process. I think that you can only use cd, but I may be wrong - I haven't tried it for a while (on vista 64 now).

 

What type of hard drive is it? Is there an installation disk with it? I notice that there are a couple of samsung hard drive drivers on the page you linked to, perhaps see if a driver exists for your new hard drive (from manufacturer)? I'm assuming that the harddrive is correctly partitioned and formated (using the default cluster or sector size and file system)? But that shouldn't cause a blue screen anyway.

 

Did you install the dell drivers during the OS install? Just that with a clean disk and the OS CD/DVD certain drivers aren't included with windows on the OS disk (such as dell drivers for their custom parts) which can result in the blue screen of death! And Nlite will only help if it is installing the missing driver that is causing the hardware issue in the first place.

 

Otherwise I'm afraid my knowledge of these things ends about here....

 

Good Luck!

[markf]

What type of hard drive is it? Is there an installation disk with it? I notice that there are a couple of samsung hard drive drivers on the page you linked to, perhaps see if a driver exists for your new hard drive (from manufacturer)? I'm assuming that the harddrive is correctly partitioned and formated (using the default cluster or sector size and file system)? But that shouldn't cause a blue screen anyway.

 

Did you install the dell drivers during the OS install? Just that with a clean disk and the OS CD/DVD certain drivers aren't included with windows on the OS disk (such as dell drivers for their custom parts) which can result in the blue screen of death! And Nlite will only help if it is installing the missing driver that is causing the hardware issue in the first place.

 

It's a Seagate Barracuda drive. No installation disk. I do not have the hard drive formatted or partitioned. I am under the understanding that formatting would take place during the WinXP 64 install to the drive. Is that correct? I tried removing the new drive and booting to the WIN XP 64 bit DVD. Same blue screen error. I tried removing the old drive and booting to the WIN XP 64 bit DVD. Same blue screen error.

 

Not sure what you mean about did I install the Dell drivers during the OS install. I haven't been able to do the OS install. That's the problem.

 

Thnaks again for your help

 

I guess nlite may be simple for some but I can't seem to get it.

[markf]

If you go here http://support.dell.com/support/edocs/systems/xps710/en/SM_EN/syssetup.htm#wp1054783

you can see the documentation for your system bios setup and it clearly shows that under Drives > Sata drives 0 through 5 > Off / On / RAID ON and the default should be ON. If it is, leave it as it is.

 

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R164977&SystemID=XPS_710&servicetag=&os=WW1&osl=en&deviceid=9711&devlib=0&typecnt=0&vercnt=3&catid=-1&impid=-1&formatcnt=1&libid=41&fileid=221850

This is the driver for your sata drive. You can slipstream it using nlite and it will work.

This will work... using a slipstreamed cd with the drivers you download from the link given above.

 

Kishor,

 

Thank you very much for sticking with me on this! I feel pretty stupid and I'm still confused.

 

If I turn on SATA drives 3-5 in the BIOS, I get a message at boot that says these drives are not found, boot up pauses and I have to select to continue. So I have turned the un-used drives to OFF to avoid that. The BIOS says that the default is ON and they may have been set to ON previously (I can't remember anymore). I don't think these unused drives numbers are part of my problem.

 

I downloaded nlite and started to use it. I tried to follow the instructions on the nlite website. I started trying to add the current SP and hotfixes. Nlite provides a link to WinXP updates. But that insists on installing all of the updates on my machine vs. allowing me to save them in a folder for nlite to access. Frustrating. Part of the update process installed a new video driver for my Nvidia Quadro 8800. That caused my system to display at only 640 x 480 and no matter what I tried to update the display settings it would not work. I had to choose "roll back to previous driver" to get my resolution back to the 1600 x 1200 that I use. Frustrating.

 

I suspected this was going to be problematic and I'm not surprised by these troubles. I would like to get this worked out and am not giving up ...yet . I'm going to keep trying to figure out nlite. Possible next resort is to pay $50 for a Dell tech support session to see if they can help me get this worked out.

 

Thanks again for your help!!!

[markf]

Kishor,

 

That link seems to be describing things relsted to a RAID system:

 

>>Who needs to load/integrate which nForce IDE driver subfolder?

You can get NVIDIA nForce chipset deskop computers and laptops with the following variations:

 

1. non-RAID/AHCI nForce systems (RAID/AHCI not supported or disabled):

Users with such system don't have to load/integrate any nForce IDE drivers.

2. nForce RAID systems (SataRAID or PataRAID):

NForce Users with enabled RAID settings within the BIOS need to load/integrate the LEGACY (for NF2-4 chipsets) or the SATARAID subfolder of the suitable nForce chipset driverpack as TEXTMODE driver. Users with an old "LEGACY mode" nForce RAID system, who want to integrate the SATARAID subfolder, additionally have to integrate the SATA_IDE subfolder as PnP driver to prevent a BSOD at the end of the OS installation.

3. nForce AHCI systems (S-ATA Controllers set to AHCI mode):

 

I have RAID disabled and so I think #1 applies to me and makes the rest of the not applicable. Or am I missing somethign due to technical ignorance?

[markf]

Hey Kishore,

 

Thank you very much for helping me! It has indeed been a long day and I'm going to try the steps you outlined tomorrow. I will definately post the results here.

 

thank you for your advice, time, patience and persistence!

[Macer]

Please let us know how you get on with nlite.

 

I hope that you manage to get it sorted.

[Antisthenes]

Please let us know how you get on with nlite.

 

I hope that you manage to get it sorted.

 

to add the specific dell sata drivers to your windows install disc for XPS?

[markf]

Kishore,

 

I followed your excellent instructions and............IT WORKED!!!! I've got WinXP 64 installed on the new disk!

 

Now I've got to fight the next stage of the battle, getting it configured with my monitors, printer, network, etc and getting MAX and Vray installed and working.

 

Thank you so very much for your generous and expert guidance. I would not have been able to figure this out on my own.

[amer abidi]

dont you just LOVE happy endings!

 

only goes to show what a great forum this is.

 

Kudos to you all, and glad you solved your problems mark.