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crash problem with 64 bit


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I have an nVidia Quadro4 XGL 750 in another computer. I just checked the nVidia site and there are no drivers for that card for XP 64 bit. May consider buying a cheap card for testing, I'll have to confirm it has drivers available for XP 64 bit

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Hi Mark,

 

Did you try running max in open gl instead of direct 3d? max used to crash on me all the time when navigating viewports when using direct 3d.

 

Hope that helps.

 

He tried, performance was too slow because his card doesn't support OpenGL.

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Get something better than the nVidia Quadro4 XGL 750, and sell that one on ebay :)

 

The Quadro XGL 750 is on my secondary machine. I was suggesting I could use it as a test card, but no 64 bit drivers are available. The machine I'm using with 64 bit and that is crashing is using a Geforce 8800, per higher up in this thread.

 

If I was sure a new graphics card would cure this I would get one. This is a problem.

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I'm stress testing right now with 14 million poly's and its working great under direct3d...OGL was kinda laggy...works fine no crashes while rotating in viewports or when rendering...and don't laugh but the video card is a geforce 6500...so there is definitely something wrong with your setup if I can do that with my hokey setup (i'm upgrading soon), but it works pretty much flawlessly...

 

oh ya Max9 64bit Win X64...2 gigs ram GF 6500

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wow thanks for testing. I'm not sure but I am suspecting it may be happening when I have some textures maps displayed in a shaded viewport. I don't necessarily crash while usiing the shaded viewport. I crash in wireframe as well. I was doing a test with a bunch of un textured teapots with no materials applied and couldn't get the crash. When I added a Vray material with a bitmap in the diffuse slot set to show in the viewport ---- crash,

 

This seems like having a short in the wiring harness of a car. How can you find it and fix it?

 

Thank you all for all of your help!

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Ok, Hi again Mark... here is another thing you can try...

 

Go to Customize > Preferences and then navigate to Viewports...

Then click Configure Driver and do the following

Display All Triangle Edges

Use Triangle Strips

 

Also, here is a suggestion.. when you zoom or pan in the viewport I suggest you enable adaptive degradation.. (toggle/press O on your keyboard)

 

Also, do this when you work in VRay... this happens to be a frequent problem with VRay...

Instead of activating "Show map in viewport" in your material editor, go to the map you have used and enable it here.. I hope you get what I mean.. Instead of enabling at the very top level of the material, go to the bitmap level and enable "show in viewport" there...

 

In fact, I think you should try this first.. instead of fiddling with the DirectX settings since you already have a good amount of RAM (assuming, of course, that they aren't faulty modules)

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Kishore,

 

Thanks for your help! I want to re-state that the video card on the machine that is crashing is not a Quadro. It's a Geforce 8800 (I have the most current 64 bit driver installed). Also the Geforce does not support maxtreme drivers Ive tried with adaptive degradation enabled and still crash. I will try the other suggestions you made regarding driver config in max.

 

I'm not sure what the trouble is. The post above from Manta makes me think the setup I have should work. I just have some odd, difficult or maybe impossible to diagnose, conflict in my system somewhere. :-(

 

Thanks again for helping me with this.

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Hi again,

I mentioned the Maxtreme drivers 'coz you said they weren't available for your Quadro card on your other machine..

As for the crashing issue, please try the bitmap option I mentioned earlier.. that should resolve it to some extent... just don't enable the "show in viewport" option at the top level of the material, instead just go down to the bitmap (sub-level) and enable it there..

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OK and thank you again. i meant to include that I was enabling the "display map in viewport" option at the bitmap level vs. the top level of the materials. That has always been my practice.

 

One difference between Manta and my system is that he is using Max 9 and I am using Max 2009. Also, it is my practice to use layered .psd map files for a lot of stuff. Not sure if these points are relevant or not.

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I've never had the same trouble using layered .psd map files on the same system with 32 bit.

 

I like having the adjustment layers so that when the client says "make it different" I can adjust the color balance , b and c , saturation etc with adjustment layers.

 

I've not tried saving the maps as .tiff files with layerws. I'm not sure if that works or not. I have allot of maps that are set up as .psd files. It would be an effort to change them all to .tiff.

 

My thinking is that if I used this same work flow and practice on the same machine with 32 bit, why don't it werk with 64 bit?

 

thank you again for taking the time to help with this!

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I seem to have, by luck, stumbled upon what was causing my trouble. Not sure if anyone is still following this thread but thought I would post what I found in case it may help someone else.

 

I read in the "tip of the week" that viewmasters sends out about disabling the viewcube. I never saw any use for the viewcube and had turned it off so it wasn't displayed in the view ports. The "tip of the week" mentions that the thing uses 30 meg of RAM and if you don't use it they gave directions on disabling it altogether. I had noticed that occasionally while panning in an orthogonal (like Top) viewport the view would rotate and go to a user view. This was new and unwanted behaivour to me. So I followed the instructions for disabling the viewcube since I don't use it or have displayed anyway. This seems to have fixed my crash problem when panning or zooming in the viewports!

 

To disable go to (in my case) Program Files\Autodesk\3ds Max 2009\stdplugs. Find the file called AutoCamMax.gup and re-name it AutoCamMax.gup.bak (in case you want to get the little devil back at some later time).

 

I'm using Win XP 64 bit, Max 2009 64 bit and Vray 1.5 64 bit.

 

Thanks to all who offered help!

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dear Mark,

i've just read your post and if this solved my problem i'll send you a big Kiss (no make that a bunch of huge kisses)

my setup is max 2009 Win Xp 64 Quad core with 8Gig ram and it's been tormenting me with crashes everytime i try to zoom with the mouse or arcrotate etc... my vga is a 9800 Gtx+

thank you and all the great guys on this site

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Hi. I had a similar problem and it was entirely because of that retarded "stearing wheel" thing. There's a discussion of how to fix this problem here: http://www.cgarchitect.com/vb/34129-why-does-max-2009-use-lot-more-ram-than-previous-versions.html#post237741

 

Ever since I did this64 bit MAX 2009 has hardly ever crashed and has generally been a pleasure to work with.

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  • 4 weeks later...

I`ve got those very same crash problems as markf described, and also the very same software versions. First thing I`ll do when I get to work is renaming that file. Man, I hope that`ll work for me too. I already deactivated the viewcube via menu, and it didn`t fix the problem.

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