Ridiculous wait time to change tickets on Expedia

[Jeff Mottle]

I made the decision tonight to never again use Expedia to book my travel for the 70-80K miles I fly per year. I had to make a simple change to a flight. All they had to do was cancel one booking and apply that credit to a new flight on some US travel. This process took 90 minutes to complete. Absolutely ridiculous in my opinion. I normally fly Air Canada and changes like this take less than 15 min, so how it takes Expedia, who I'm sure does 100 times the volume, is beyond me. This same process on a flight last year took 80 minutes. I assumed it was just a one time occurrence, but I guess not. After all was booked I asked to speak to a manager. When I asked why it was necessary to charge me $165 cancellation fee to waste 90 minutes of my time, her reply was they were "not obligated to do anything for me". Service at its best.

 

Just thought I would pass this experience along to any others who may make changes to their flights. Expedia is not where you want to book.

[mbowers]

I've never used Expedia. My experience has been mainly with Travelocity, Orbitz and the local airlines. I normally look at http://www.kayak.com for a side by side comparison of flights, times, and prices. Sucks that they have the attitude that they aren't obligated to help you. Hope she gets sacked for a comment like that.