mi75 Posted July 14, 2009 Share Posted July 14, 2009 Have any Australians on here ordered Arroway textures using the std mail option (30 business days) ? I bought some a couple of months ago and they still haven't arrived. I reailse I made the mistake of choosing "snail mail", I normally never choose that option I've sent them an email but I also thought I'd see if anyone here has experience on mail delivery times. Thanks Mart Link to comment Share on other sites More sharing options...
Arroway Textures Posted July 14, 2009 Share Posted July 14, 2009 Hi Mart, sorry, but so far we haven't received an e-mail from you. International shipments via standard mail can take up to 6 weeks. But in your case I think we have to assume that the package got lost somewhere on the way. We will ship your order a second time after you have confirmed your shipping address. We can also upgrade your order to shipping via DHL or UPS. Let me know... Regards Gerald Menzel - Arroway Textures Link to comment Share on other sites More sharing options...
mi75 Posted July 14, 2009 Author Share Posted July 14, 2009 Just sent it Link to comment Share on other sites More sharing options...
WAcky Posted July 15, 2009 Share Posted July 15, 2009 Now thats service! Link to comment Share on other sites More sharing options...
mi75 Posted July 15, 2009 Author Share Posted July 15, 2009 Yeah I was quite surprised to see a reply from Arroway Textures here before I even sent them an email. Plus they dug out my work email using only "mart" as a reference and sent me a email to my work regarding my concerns. Good customer service is had to find and I'm always impressed when companies make an effort without even being asked. Link to comment Share on other sites More sharing options...
WAcky Posted July 15, 2009 Share Posted July 15, 2009 Good customer service is had to find and I'm always impressed when companies make an effort without even being asked. Agreed. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now