Devin Johnston Posted March 1, 2011 Share Posted March 1, 2011 I've been experiencing horrible performance with this card since I got it, 3D Studio chokes with Direct 3D, it's so bad that just selecting an object takes 5-10 seconds. I've had to switch to Open GL and although the performance is better it's no where near as good as my old Quadro 3800 was when using Direct 3D. I've contacted both Nvidia and Autodesk and after installing many different drivers I'm no better off than when I started. The last recommendation Nvidia gave me was to send the card back to the manufacturer to have it tested because it shouldn't be this slow. I'm about to do this because quite frankly the thing is almost unusable, I just want to find out if anyone else is using this card with Windows 7 and Max 2011 and if you are have you had a good or bad experience? Link to comment Share on other sites More sharing options...
AJLynn Posted March 1, 2011 Share Posted March 1, 2011 Really? There has got to be either a problem with your hardware or a software bug, because there's no way a 6000 is actually slower than a 3800. I'd like to know how this works out. You're not the first person I've seen express disappointment with the performance of these, though the usual complaint is that the new expensive Quadro is only a bit faster than either the older Quadro or a decent consumer card. Link to comment Share on other sites More sharing options...
Devin Johnston Posted March 1, 2011 Author Share Posted March 1, 2011 My opinion is that it's a software bug, trouble is that there's no way to figure this out without sending the card in. It's possible that there's a hardware problem but when I've run GPU rendering comparisons my card is as fast as it should be. It's hard to believe there's no diagnostic software available that can test the card to see if it's working properly. Link to comment Share on other sites More sharing options...
AJLynn Posted March 1, 2011 Share Posted March 1, 2011 They'll want to get it on their equipment. I just hope it doesn't take too long - for what these things cost they ought to replace first and ask question later! Link to comment Share on other sites More sharing options...
mitchellpeacock Posted March 1, 2011 Share Posted March 1, 2011 I have a 4000, and have been having performance issues since day 1. Turns out there is a serious problem when using a Quadro card with Westmere processors on win 7 x64. my viewport performance has been almost embarassing. A recent nvidia update (67.5?) has helped matters a little, but it seems that between MS, Autodesk and Nvidia nobody will accept fault, although the finger seems to be pointing at MS. Interestingly, my hardware vendor lent me an ati fire pro 8800, and that didn't really do much better. That said, I was using Max9 on xp (before I switched to max2011 and win7) which I rarely had any issue with in terms of viewpoint performance. Was upgrading an expensive mistake I wonder?! Link to comment Share on other sites More sharing options...
Devin Johnston Posted March 1, 2011 Author Share Posted March 1, 2011 I'll buy that, when I switched over to Win 7 everything seemed to slow down not to mention it used a gig more ram than XP64 did. I'm running the latest performance drivers and haven't noticed any real difference, Mitch where did you hear that there was this big issue? I've talked to both Nvidia and Autodesk and they both tell me everything should be working great. Link to comment Share on other sites More sharing options...
AJLynn Posted March 2, 2011 Share Posted March 2, 2011 One thing I did notice, on my consumer grade hardware (Radeon 5750, which is DX11 hardware) in Win7 64 with Max 2011: DX10 mode is much slower than DX9. I think I'm going to downgrade these expensive cards in my writeups from probably-not-a-good-buy to don't-freakin-buy-these. Now that there are 3GB Geforce 580 cards available, I think that for CUDA users the best thing is going to be one or two of those, plus a midrange workstation card or a good Radeon. Link to comment Share on other sites More sharing options...
mitchpeacock Posted March 2, 2011 Share Posted March 2, 2011 @Devin - I stumbled across this thread - http://area.autodesk.com/forum/t48981 Link to comment Share on other sites More sharing options...
Devin Johnston Posted March 2, 2011 Author Share Posted March 2, 2011 Wow Mitch that sounds exactly like what's going on with my system since I have dual Westmere 5580's. What's really got me upset is that the Autodesk and Nvidia guy's never said a thing about this problem during any of the hours long tech support sessions I had. I would think this issue affects quite a few people so why don't they know about it, would have saved me days worth of trying to figure this out on my own. Makes me wonder why Autodesk and Microsoft make you pay for tech support if they don't even know whats going on with their own products!! Link to comment Share on other sites More sharing options...
mitchpeacock Posted March 2, 2011 Share Posted March 2, 2011 oh they should know! I feel your pain - I think the only reason I managed to get any reasonable response with it (but alas no real solution) was that the company I bought the workstation from have a close relationship with nvidia. There was a suggestion to turn off hyper threading - which I was most unhappy about as it killed render times and was just a ridiculous solution. I'm hoping that max 2012 will see a resolution to the problem, or maybe just bring a heap of new ones! Link to comment Share on other sites More sharing options...
Devin Johnston Posted March 2, 2011 Author Share Posted March 2, 2011 This is why I hate Autodesk & Microsoft, there massive companies and instead of making sure they have solid products they just wait until the next version to fix something major like this which might be Ok except with the next version comes even more bugs. I usually won't install the new version of either program until they come out with the first service packs and that's usually 6 months after they release. Since I also have a Quadro 3800 it doesen't really matter what I do I'm screwed either way. Link to comment Share on other sites More sharing options...
mitchpeacock Posted March 2, 2011 Share Posted March 2, 2011 don't get me started! I've been using Adobe Illustrator since Illustrator '88 and they still haven't got that right, it crapped out on me the other day saying 'not enough memory to complete the operation' - so I sent Adobe a screen grab of this error message next to the performance monitor showing there was indeed plenty enough memory, almost 22Gb free! It's just sloppy code on top of sloppy old code. What annoys me about MAX is that max 9 was pretty damn near perfect (IMHO), but they went and messed about with it to justify the subscription fee and now it needs improvements to get the performance back that they already had. Link to comment Share on other sites More sharing options...
Devin Johnston Posted March 2, 2011 Author Share Posted March 2, 2011 What annoys me about MAX is that max 9 was pretty damn near perfect (IMHO), but they went and messed about with it to justify the subscription fee and now it needs improvements to get the performance back that they already had. I compleatley agree Max 9 was the best recent release they've had I dream of getting performance and stability like that again. We're on subscription and I hate it, there's no real reason to have a new version of Max every year most of the time noting I use changes and there's always some new problem to deal with. Link to comment Share on other sites More sharing options...
AJLynn Posted March 2, 2011 Share Posted March 2, 2011 Wow, that's a pretty big problem. I see it was first posted November 1, which is 4 months ago... and tech support says nothing... and none of those hotfixes or the service pack fix it? That's a pretty big ball to drop. Link to comment Share on other sites More sharing options...
mitchpeacock Posted March 2, 2011 Share Posted March 2, 2011 I've seen a slight improvement in wireframe with the 67.05 driver (quadro) but just noticed the lag has returned! I'm going to quit expecting a resolution until max 2012 Link to comment Share on other sites More sharing options...
Devin Johnston Posted March 2, 2011 Author Share Posted March 2, 2011 That's assuming they've bothered to fix what was wrong in 2012, from what I understood the problem is with Windows and they were waiting for Microsoft to fix the problem. Link to comment Share on other sites More sharing options...
Devin Johnston Posted March 2, 2011 Author Share Posted March 2, 2011 Autodesk has started it's yearly campaign to tout the new Max 2012 release, in the initial description they are talking about the new display system and how great it is and right below it there's this little paragraph. "A word of warning, as with any new viewport system that works a lot of magic, don't be surprised if there are glitches on your favorite GPU. Since the majority of you use game cards - which aren't technically supported (because there are about 500 variations of game boards out there) we cannot completely predict how things will work on every variation. We had a fairly large range of cards in our beta program, and they are all working, so we're hoping that the rest of you won't find anything too strange. If you do, please report it! We view Nitrous as an area of research and investment" Guess I'll get a whole bunch of new problems to deal with since the 6000 probably isn't on their list of supported hardware list, tell me again what's so great about this upgrade? Link to comment Share on other sites More sharing options...
Devin Johnston Posted March 8, 2011 Author Share Posted March 8, 2011 I wanted to share this with you guy's, I've been in contact with Autodesk for a month or two about this problem and today got a response back about this issue. Their only recommendation is that I turn off hyper threading in the hopes that it is what's causing the problem. They also sent me a list of compatible video cards and the shocker is that if you are running Windows 7 64bit with a CPU that has 12 or more cores all Nvidia cards are subject to performance issues. There are also issues when using a dual monitor setup although some cards are supported but not officially certified. The document that states this was released in October 2010 and the person I've been getting support from had no idea that this problem existed until I brought it to his attention. The document states that the issue has been reported to vendors and should be fixed by the next driver release, when this was written the latest Nvidia driver was 258.96. Nvidia has since updated their drivers to version 267.05 and the problem still exists so I'm not sure if the issue is even being worked on at this point. The bottom line is Windows 7 has caused a lot of problems for Autodesk and Nvidia and no one seems to be able to figure out what's wrong or knows how to fix it. I'm not sure who to talk to at this point but I'm going to start with Nvidia since it seems Autodesk had left it up to them to fix the problem. Here's the document. http://download.autodesk.com/us/qualcharts/2011/3dsmax2011_qualifiedgraphics_win.pdf Link to comment Share on other sites More sharing options...
Devin Johnston Posted April 21, 2011 Author Share Posted April 21, 2011 I think this will be the last post I make on this as the problem seems to have been solved with the release of Max 2012. After much discussion with Nvidia and Autodesk the issues I've been experienceing with Max 2011 haven't been fixed. Either they can't fix the problem or they won't but in either case Max 2011 is a lost cause. Thankfully the new Nitrous display system in 2012 seems to have corrected what ever problem existed in 2011, all I can say is I can't run away from 2011 fast enough. Link to comment Share on other sites More sharing options...
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