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The 3D Studio.com Poor Customer Service


joethayer
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I'm having trouble following your story, first you said that Matt gave you the contact information of their custom modeler and you had some miscommunication with him. Then you said you contacted Matt again and asked for the graphics artist's information, this is confusing because he apparently already put you in contact with the person you needed to talk to. I don't see how he's being greedy, I think you've left some details out of your story.

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I assume he did that because he had some existing agreement with his custom modeling people and who's to say he's even on good terms with the original artist who did the work you saw. Turbosquid kind of does the same thing, they won't even let you speak to the artists who create their models. In either case it's not a good idea to insult the people you're trying to get to help you especially considering you had no contract and it doesn't sound like any money had exchanged hands.

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Turbo Squid has put me in contact with graphic artists several times. It does not hurt their business. If the 3D model does not exist to begin with and I pay someone to create it but don't require exclusive rights then it can be sold on TS and they make money on it. Nobody is losing in that scenario.

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Dude, stop spamming all of the boards! http://www.polycount.com/forum/showthread.php?t=109312

 

Don't give this Joe any credit as he doesn't pay people that do work for him anyways and never works with a contract.

http://www.polycount.com/forum/showthread.php?t=103413

 

We're all connected through the various forums so don't think you can get away with your trash here.

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