Chris MacDonald Posted June 24, 2013 Share Posted June 24, 2013 (edited) I've got a new workstation with a K4000 graphics card, but the mercury playback engine is running in "software only" mode and doesn't appear to be using the graphics card; making playback quite slow. Under project settings the ability to change this is greyed out. I've updated premiere pro to the latest version, and am about to check the graphics drivers too - though they were only updated last week, so aren't that out of date! Any ideas how to address this? Edited June 24, 2013 by Macker Link to comment Share on other sites More sharing options...
Chris MacDonald Posted June 24, 2013 Author Share Posted June 24, 2013 (edited) Update: Apparently there's a "hack" to enable certain cards. It appears to have worked for me, as I can now use the hardware acceleration, however the speed/performance gains aren't as amazing as all the videos online would have me believe - so I'm still under the impression that I'm doing something wrong. [update] I think it's probably because I'm working from numbered stills/images and the people in the videos are working from video files. Edited June 24, 2013 by Macker Link to comment Share on other sites More sharing options...
Devin Johnston Posted June 24, 2013 Share Posted June 24, 2013 This has happened to me before, it's not that you're doing anything wrong it's that Adobe is ridiculously slow in adopting new video cards. Try contacting them and find out if and when they plan on supporting that card, it could be a while. Link to comment Share on other sites More sharing options...
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