Model complexity - out of memory

[grahamturner]

Hi,

 

I have a client that is using Autodesk 3d Max design 2012 x64.

 

Out of all their designers, there is one user who's PC is always reporting out of memory. I suspect that the models being created are too complex but I do not have the knowledge of the product to assess this. I was hoping someone could look over the config below and let me know if there is any relevant information. Thanks!

 

The PC is a quad core i7 @ 3.4Ghz. 8GB RAM, 24GB page. Page file is stored on SSD for speed. Nvidia 660 GTX TI

 

From the screenshot I have been provided of the last out of memory message :-

 

V-Ray messages

Tracing 360000 image samples for light cache in 4 passes

Light cache contains 97719 samples

Number of Raycasts : 48427636

Camera Rays : 12035125

Shadow Rays : 23355015

Gi Rays : 5891060

Reflection Rays : 6300671

Refraction Rays : 2426015

Unshaded Rays : 41039

 

Common Parameters

width : 640

height : 480

Pixel aspect ratio : 1

image aspect ratio : 1.33333

Hidden geometry : hide

Render atmosphere : Yes

Use Adv Lighting : Yes

Render to fields : no

Force 2 sided : no

Compute adv lighting : yes

 

I am aware they were trying to render in a resolution of around 4000x2000 and were having issues but this looks like they are using 640x480 hence why assume there is a config setting that is making the scene unrealistically complex?

 

Many thanks.