Your Adobe Support Experiences

[Jeff Mottle]

Hi all,

 

After a recent run in with Adobe Support, I was curious to hear everyone else's experiences. I am thinking about writing a story on CGarchitect about the level of support provided and what the industry's experience has been. Post your comments below with any details.

 

Jeff

[RyderSK]

I hope you won't mind if I post this, it's been officially sent to Adobe by popular czech CGI artist/technical director/bussiness owner,

it's more on the "radical" (that is understatment though...) side, but it echoes a lot the popular opinion. Well... All credit due :

 

 

Listen, it's really, I mean REALLY, pissing me off having to constantly sign in to your stupid CC bullshit!

 

 

Then having to wait for your ****ing servers to respond and then, and please God hold my hands or I kill someone, having to agree to your ****ing EULA for a BAJILLIONTH TIME!!!

 

 

I'm really on the edge of buying a plane ticket to San Jose and dumping the biggest shit on your front door and perhpas even smear a bit on your glass entrance doors!

 

 

If I didn't agree to your ****ed up EULA, why the hell would I keep paying the monthly fee for your subscription?!!!!

 

 

Tell your lawyers to start using their heads for a change when they come up with a bullshit like this again!

 

 

Anyways, I'm seriously considering cancelling my subscription to your CC bullshit just because I have to put up with all these pop-ups during my EVERY DAY routine of running Ps, Premiere and other apps from the CC family all the time.

 

 

I really don't have any support requests, I just want you to know and perhaps, maybe, if the gods allow and the worlds are properly aligned, to make you pull your heads off your asses and finally start paying attention to what your customers REALLY NEED instead of making flashy brochures and sexy buttons and all so important EULA popups!

 

 

Newsflash: NOBODY GIVES A SHIT ABOUT YOUR EULA!!!!

 

 

As long as the money is flowing and the programs are running I couldn't care less about who Adobe is!

 

 

Thank you, have a less frustrating day than I do,

 

L.D.

 

[hockley91]

We have 2 Adobe Creative Suite Licenses and 3 Photoshop Licenses for CC. So, far I have been dealing with it. I have to keep signing out and then signing in....I don't know if it's because other people are sharing the license or if it's just the nature of the software. I haven't really looked into the issues or problems that other people are having.

[Chris MacDonald]

Have yet to sign up to the adobe CC, but it's only a matter of time so I will be following this with interest.

 

Jeff, will your article target Adobe specifically, or can you call out Autodesk on never answering customers needs. Just look at the things on their uservoice page that have gone on and on for years now without being implimented.

[hockley91]

Okay, just got in to work. I doubt anyone is using Photoshop or anything right now. So, everytime I sign out of Windows from my machine, then I have to sign in everytime to Adobe to activate the license? However, I just opened After Effects and it's fine....now I can open up Photoshop without signing in, but now I have to accept a license agreement for Premiere, Audition and After Effects? I dunno.....strange.....

[Tommy L]

Ive never had any issues with Adobe support, but frankly Ive never really needed them. The software is relatively bug-free.

When I open CC programs I dont have any EULA stuff popping up. I have CC installed on 3 machines, mainly just use one.

[Scott Dombrowski]

My issue is that none of the updates show up for my CC software. It's all stuck at the first CC version and no amount of uninstalling / reinstalling / scouring the interwebs for manual updates comes up with any way to update my software. The CC app cheerfully claims everything is up to date and I want to kick it in the teeth because clearly they are not. And so I am stuck with Illustrator 17.0.0 which does not import DWG files correctly. So frustrating.