Photoshop CS5 Error on one computer

[liamhagelin]

I have a group of four people who just received new computers. We

 

ordered brand new parts and built the computers. They have high end

 

CPUs, graphics cards, and each has at least 8GB of ram. They are using

 

Windows XP x64.

 

These users use Photoshop CS5 and frequently share files between them.

 

One of them is having trouble opening a few specific files. These files

 

are .tif files, and are around 100MB in size. These particular files

 

originated on a DVD. Everyone has no problem opening these files in

 

photoshop except for this one person. We have:

 

- Copied files to the user's desktop and tried to open them there

- Tried to copy/open the files from a flash drive and a network

 

location and tried to open the copies

- Tried renaming the files

- Tried giving the files a different extension

- Had another user (who CAN open them) copy the files, place them on

 

the network, and have the problem user download and attempt to open the

 

files from there.

 

The error that comes up in CS5 when the file is opened:

"Could not complete your request because the file has been damaged by a

 

disk error"

 

I am able to view the files on this computer by opening them in

 

IrfanView or Gimp, and can even save a copy from those programs and

 

then open the copy in Photoshop, but the copy is missing information

 

from the file (user says layers are missing) and the file size of the

 

copy is much smaller. It's a workaround for the time being, but not a

 

long term solution.

 

I am contemplating uninstalling/reinstalling photoshop, but am not sure

 

this will be helpful. Any ideas out there? Thanks in advance!

[henrylloyd]

Try opening your Photoshop file in Illustrator (choosing "Convert Photoshop Layers to Objects…").

This works with CS but I don't remember if this worked with earlier versions.

 

Also problem might be in preferences.

 

Photoshop sometimes gets stuck because of a corrupt preferences file.

 

1. While holding down all three Ctrl+Alt+Shift buttons open Photoshop or a file that opens with Photoshop

2. You should get a prompt asking if you want to "delete the Photoshop settings file".

3. Click Yes.

 

This will reset the preferences file.

 

And some useful references as adding assist....

 

http://www.filerepairforum.com/forum/adobe/adobe-aa/photoshop/1624-how-to-recover-a-psd-file - where you may read more about multiple tips about corrupted .psd files

http://www.psd.openfiletool.com/ - one of the best products on the market for recovering .psd file, software called PSD Open File Tool