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Red Giant software won't support their products


Devin Johnston
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I've been using Red Giant plugins for Adobe Photoshop, Premiere and After Effects for years and up until now I've been pretty happy with their software. That changed today when I decided to upgrade to CC 2015 and discovered that one of their plugins I use all the time (Looks) has been discontinued. They gave me some story about how Photoshop doesn't support some feature their plugin used to render it's effects. Needless to say I wasn't contacted by them and had to find this out for myself. Add to that the representative I was talking to didn't really seem to care that this decision was going to cost me a lot of pain in the near future. I'm pretty upset and initially started to blame myself for depending on a plugin so heavily. Then I started to think that maybe it wasn't my fault because we all use plugins to speed up our workflows, it a normal part of this work. It still doesn't change the fact that now I have to find a way to re-create what had just yesterday been a few easy mouse clicks. I advise anyone using this software to think twice about continuing to do so, Red Giant doesn't seem very interested in helping their customers or keeping them informed.

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am not to worried about it, i like to do major paints and matte stuff in photoshop but as far as looks i do it in after effects, i like it this way cause if i ever have to adjust any mattes or paints when i save the PSD after effects reads it and looks is still their unchanged. plus if you doing alot of heavy looks in photoshop it could take a toll on your comp

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