Illustrator error: Can't open the illustration

[josephbutler]

Apparently this error isn't very common.

I find help for "Can't open the illustration" errors, but the errors described always contain more info. My error only says what I stated.

Illustrator gives the error, then "opens" the file, but it's blank.

And here's the kicker: I CAN open any of these files normally on another install of Illustrator on the network.

 

So it's not the files, though just for reference I tried .eps, and .ai.

And it's not an overall Illustrator error, because I have successfully opened some files.

 

Illustrator doesn't have a preferences file that I know of the way InDesign does, that I might throw away and make it rewrite.

 

Network permissions are fine, because the user can open/edit/save other files in the same drive and folder.

 

There's no version differences: we're all on CS1.

 

Restarting didn't help.

 

What else?

[brandonwiggins]

It does have, just rename/delete the Adobe Illustrator CS Settings folder under C:\Documents and Settings\[username]\Application Data\Adobe. Also try Illustrator Repair Kit repair file software for corrupted *.ai files. Illustrator Repair Kir assists to repair AI file data. For more: http://www.illustrator.repair/