Cornucopia 3D - Vue - Poor support

[TommyJ]

Has anyone else had any issues with Cornucopia?

 

I downloaded Vue Pioneer a few months back to evaluate for an animation project. It seemed to be going well, so I bought the RenderUp module to see how it coped with larger resolutions and spherical maps.

 

For some reason the licensing for the module caused an issue and it seemed impossible to authorise with the codes from Cornucopia (my workstation is not online)

 

Anyway, I can excuse problems with software, especially given the additional difficulty of activating software on an offline computer. What I find harder to accept is how bad Cornucopia's customer support is.

 

Has anyone else had issues with them?

 

The current response time for an email to them is two weeks. Most replies are very short, not helpful and do not show any understanding of the products or issues - frequently suggesting opening menus and screens that do not exist.

 

I was considering buying Vue xStream but have been waiting for a solution to the RenderUp problem for more than two months, which is unprecedented in my experience.

 

I need to use Vue because the animation involves an aircraft, so needs realistic clouds, skies etc.

 

I'm not aware of any other software that can do the job of skies and environments anything like as well as Vue. Does anyone else know of an alternative?

 

Also, does anyone know where they're actually based? Their blog says Oregon, USA but invoices etc have no address on them.

[TommyJ]

Oh.. and happy new year to everyone too

[Chris MacDonald]

Based purely on what I've read on these forums and a few others, I wouldn't touch e-on software with a shitty stick, which is a shame as some of their stuff (Ozone especially) looks really decent.

[Francisco Penaloza]

Yes support usually is slow.

As a paid customer you have access to their forums, there you can get help from other users and sometimes some tech support dude will answer you.

I think they are French, and i can imagine a very small team because i always get answers from the same person

 

for Look, besides Terragen there is nothing that can make those clouds like Vue does. You could get similar results with Fog effects in V-Ray, mental Ray, or if you fancy, Houdini-Maya.

There is a old tutorial I saw time a go of some one using planes with alpha. and it look pretty decent. You may want to do some googleing for that I can't find it.

[TommyJ]

I'd completely forgotten about Terragen - will have a look at that instead