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Viz licence errors & crashing


Tim Nelson
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This just started last night. I started getting a weird message saying my license had expired or something like that & to close & restart. One time it froze when opening my material editor and another time froze when adjusting the color slider. Today I'm not getting those errors, but now its just closing on me without notice, even if I am in another app. and Viz is not doing any task.

 

Great, perfect timing! I think Autodesk must have placed a time-bomb in the app. to go off just after the latest version is released.

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have you changed your pc hw/sw atall (ie, recently upgraded anything)?

Not that I can think of. About the only thing I did was add a couple of Maxscripts that somebody at the Vray forum made. I really doubt thats it though, since nobody else has had the same thing happen. We'll see how it goes in the next couple of days.

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It's still crashing randomly, but I think it's just the one file I am working on for the competition. Weird. I haven't tried exporting everything & re-importing into a new file yet. I haven't had any major disasters so I will probably just put up with it until tomorrow.

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well ..i don't know how far the garbage collection goes, but you could try "gc()" at the maxscript comandline.

 

since the maxfile is a databasefile you can only empty items but not delete items.. try merging the content of your file into an empty one.

 

btw, i had also a license problem two years ago. Every three-four weeks viz required a reauthorization. ADesk support wasn't able to help me, because the guy thought that it have to do with the content of the MBR which will normaly accessed by defrag tools and virusscanners ... and what this guy told me was absolutley insane ..to stop scanning the mbr with my virusscanner and to stop defraging my hdd. ;)

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Tim,

 

Try importing a few items at a time into a new file until you find the corrupt object. That's what it sounds like what is happening to you. I had problems before where my viz project kept crashing and it ended up being a file I boolean the hell out of! Once I got rid of that object I didn't have any problems.

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Well, now I know for sure its not just one file, or one project. Seems to be happening on all files now, but still very randomly. Sometimes it will close immediately after I save it. Or if I don't save it first, usually it gives me the error & allows me to save first before closing.

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Tim,

 

You might want to look into the max scripts that you added to the program. It seems to me that you started receiving these problems after you added them. If there is a way to look into that I would try that. Maybe there was a possibility that the maxscripts got corrupted on the installation process. Good luck! Good luck to you on the competition as well. Looking good!

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I had no end of problems with Viz2005's stand-alone license system; crashes prompting re-auth almost put me in the madhouse. I did trouble-shooting on every known parameter/combination/situation, and still couldn't get it resolved. I then switched my company over to network licensing and ALL problems vanished. I know that it might not help you, as you may not be interested in forking over the extra cash for a network license, but that was my experience.

 

 

C-Dilla = EVIL :mad:

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Whats even MORE interesting (at least to Vray users) is that now I don't have to even have the VRLserver.exe running in order to use Vray. It will render wether or not its running. Doesn't seem to make a difference whether it crashes or not though.

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Ok, now it's 'officially' a problem. I've been working in & out of Viz all day and now all of a sudden it won't open at all. As soon as the startup splash screen goes away I get the VIZ error report and it closes every time. I tried restarting my computer to no avail. I guess I will have to try to re-install it. This type of thing always comes at the perfect time, right before consecutive deadlines. :rolleyes:

 

I removed the plugins & maxscripts, but didn't seem to do anything.

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also scan the computer for viruses, adware, spyware and the like. these things cause similar problems with max, maya sometimes. especially that every time you launch max/viz it reports online to Discreet that you have launched it and worked on it for x hours. privacy?????

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I ran everything thing I could to clean up my computer; spybot, adaware, norton. Cleaned a lot of junk out, but still didn't fix my problem.

 

I un-installed and re-installed Viz, leaving all the remaining files & folders in tact. That didn't work. So finally I uninstalled & then moved the entire Viz directory to my desktop. Then I re-installed and selectively moved back all my additional plugins, files, etc. It's working fine now, but I never did pinpoint what was making this happen. Hopefully it behaves from now on.

 

Thanks to everyone for your helpful suggestions.

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Only help I have is the following:

 

If you uninstall anything under windows and want to completely remove all references and settings, then you need to remove all entries in the registry as well.

 

Assuming you have no other Autodesk programs you should be able to delete all references to Autodesk from the registry. Go to command prompt and type "regedit" Go to find in the drop down menus and search for "autodesk" and delete all the keys that you find. Do the same for "viz". Reboot and reinstall Viz then

 

The only other issue I've had was crashes due to an apparently known problem with 3d snapping and drawing boxes in plan view. If you save a file with 3d snapping active it could crash when you open the file and try to draw a box in plan view with 3d snapping enabled. Solution: switch off 3d snapping and save the file. Close viz and open again. Open the file and see if it works. At the moment I cannot draw a box with 3d snapping enabled in plan view but it works in any other view. It used to crash, but now it just refuses to draw a box in plan view.

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Tim, when my problems occured I did fresh installs on several newly-formatted machines, with bare-bones OS and Viz only. Thought the problem was licked, but it returned. The only thing I could think of was that all of our machines are identical: Dell PWS 450's with identical hardware configs. There may be some deep-seeded problem in hardware, but that's anyone's guess.

 

My advice: save your sanity and get a network license upgrade. It's a couple hundred bucks that will not only solve these problems, but make using multiple machines in your office much easier (no license transfers and similar garbage). I've been crash-free since I upgraded our licenses to the network system 6 months ago. I know it's a hard thing to justify (Why can't Autodesk just fix the problems on a product that I've already paid for?), but you'll probably gain back the extra $$ in the first day of not crashing ;)

 

Feeling your pain,

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Thanks guys. I think its one of those things that I will have to live with until I can either upgrade or buy the network license.

 

When I get a few minutes, I might clean the registry too, but that sounds scary! I do have Autocad installed too, so maybe thats a bad idea.

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I get that problem practically everytime i use viz at work sometimes to the point it ends up corrupting the file, I've had to learn to live with it, its also a good excuse when i don't reach deadlines. upgrading to max 7 soon yay :D

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On Viz2005 the crashes usually happens when I close the program. An error reporting box will pop up with an error like: The program has performed an illegal operation.

 

I got into the habit of saving the file before exiting just in case it might corrupt the file. Will be updating to Viz2006 soon and see what happens.

OS: WinXP Pro SP2

Hardware: Dual Xeon 2.4GHz, 1GB RAM

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I get that problem practically everytime i use viz at work sometimes to the point it ends up corrupting the file, I've had to learn to live with it, its also a good excuse when i don't reach deadlines. upgrading to max 7 soon yay :D

 

Hey Guy,

 

I used to have that problem when I was using an older Matrox video card. It would crash & then sometimes corrupt the file. As soon as I switched to an Nvidia card, the problem went away.

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