missing texture

[josenovas]

Hello guys!

 

I want to render a ten seconds animation in HD. I use 3ds max 2016, vray 3.20 and the latest version of solidrocks. The scene is created and everything looks fine when I render it in my office. I will render it on a commercial online renderfarm, though, and that is where the problem comes up. When I send a test render, one of this two things will happen:

1) It renders fine. I get the exr file but when I open it in natron I find there are not any render elements saved.

2) The texture for the reflection glossiness material I use on the floor dissapears, making the floor look just flat and shiny. I use relative pathing and all the textures are correctly linked to a folder inside the scene's root folder. All other textures render just fine, it only happens to those four textures in question (I use 4 variations of the same material on the floor tiles). What I do get are my render elements though.

 

I forgot to say that problem 1 always happens when I use max common options to save the file as a 32 bit exr. When I use vfb I can get either problem 1 or 2. I would really appreciate any help on this. It has been driving me crazy for two weeks! Thank in advance for your time guys, it is great to have the support of a community like this when you are a newbie....